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Get the answers, documentation, and support you need to make the most of Factor House tools.
General help and questions
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Visit the “Getting started” sections in our docs site for installation, configuration, providers, features, and more.
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Find the best product licenses for your organisation, from free forever to Enterprise editions with 30-day free trials.
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Kpow for Apache Kafka
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Flex for Apache Flink
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Commercial support plans
All commercial licenses include an enterprise support plan, with options to upgrade based on your individual requirements.
- Access to regular product updates
- Email support via [email protected]
- Product training webinars
| Support window | 8 x 5 (AEST time zone) |
| Team training sessions | 2 hr team training session/annually |
| P1 critical – initial response time | EOD + 1 business day |
| P2 degraded – initial response time | EOD + 2 business days |
| P3 general – initial response time | EOD + 3 business days |
Support plans apply to Factor House products only. We do not offer general Apache Kafka, Apache Flink, or Kubernetes support.
A production outage.
Non-production impact, with a workaround available.
Questions and feature requests.
We offer bespoke enterprise support plans on request. Contact us to discuss your requirements.
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