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Get the answers, documentation, and support you need to make the most of Factor House tools.
General help and questions
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Visit the “Getting started” sections in our docs site for installation, configuration, providers, features, and more.
Read the docsLicensing options
Find the best product licenses for your organisation, from free forever to Enterprise editions with 30-day free trials.
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Hop into our Community Slack to ask questions and swap tips with engineers using Kpow and Flex; it's the fastest path to friendly help.
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Book time for a product demo, installation support, or a requirements discussion.
Book a callProduct support
Kpow for Apache Kafka
Getting started
- Quickstart with Kpow
- Kpow documentation
- By Kafka provider
- Kpow FAQs
- Latest release notes
Explore features
- User authentication
- Kafka management
- Kafka data management
- BYO AI functionality
- Kpow changelog
Troubleshooting
- Ask a question in the Community
- UI connection issues
- Troubleshooting in docs
- Raise a ticket with support
Flex for Apache Flink
Getting started
- Quickstart with Flex
- Flex documentation
- By Flink provider
- Flex FAQs
- Latest release notes
Explore features
- User authentication
- Flex management
- Administrative workflows
- Integrations
- Flex changelog
Troubleshooting
- Ask a question in the Community
- UI connection issues
- Raise a ticket with support
Commercial support plans
All commercial licenses include an enterprise support plan, with options to upgrade based on your individual requirements.
- Access to regular product updates
- Email support via [email protected]
- Slack support
- A designated account manager
| Support window | 8 x 5 (AEST time zone) |
| Team training sessions | 1 x 6 seats (2hr session) |
| P1 critical – initial response time | EOD + 1 business day |
| P2 degraded – initial response time | EOD + 2 business days |
| P3 general – initial response time | EOD + 3 business days |
Support plans apply to Factor House products only. We do not offer general Apache Kafka, Apache Flink, or Kubernetes support.
A production outage.
Non-production impact, with a workaround available.
Questions and feature requests.
We offer bespoke enterprise support plans on request. Contact us to discuss your requirements.
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