Co-founder & COO

Kylie Troy-West

Kylie Troy-West is Co-founder and COO of Factor House, where she leads go-to-market strategy, operations, and business growth. She has been instrumental in building Factor House from the ground up, helping grow the customer base to include organisations across fintech, insurance, and banking. With a background spanning event management, consulting operations, and startup scaling, Kylie brings a rare combination of operational precision and strategic instinct to everything she does.

Expertise

Kylie's expertise spans startup operations, go-to-market strategy, and business development in the data and distributed systems space. She led the company's fundraising process, and has built and led teams across sales, marketing, and customer success. Her earlier career in large-scale event and festival management sharpened her ability to orchestrate complex projects, manage stakeholders, and deliver under pressure, capabilities she has applied directly to scaling Factor House as a fast-growing enterprise software company.

Experience

Kylie co-founded Factor House in 2019 and serves as COO. Before that, she was Director of Operations at Troy-West, a Kafka and Clojure consulting firm, where she managed client relationships, project delivery, and business planning across nearly a decade. Prior to moving into the tech sector, Kylie spent over seven years at Whitehorse City Council as a Festival Coordinator and Arts and Culture Project Officer, managing major community festivals and cultural infrastructure projects. Her earlier career includes event and project management roles in London with Continental Drifts, OutdoorArtsUK, and Remarkable Productions.

Education

Bachelor of Arts in Communication and Media Studies, La Trobe University

Latest articles

Article
March 19, 2026
Factor House expandiert nach Europa

Factor House ist offiziell in Europa angekommen. Erfahren Sie mehr über unsere neuesten strategischen Einstellungen und wie wir die nächste Ära des Streaming-Datenmanagements für Enterprise-Engineering-Teams vorantreiben.

Article
September 16, 2022
Operatr.IO has a new name: Meet Factor House

This news has been many months in the making. Today Derek, Tom, and I are proud to share our new look and name with the world. Factor House has arrived.